Product return or exchanges will be accepted for new, unused and resalable condition items within the first 30 days of purchase date.
What to do:
Please inspect your order immediately upon arrival. If you decide you need to return or exchange please email us your order number, phone number and what you would like to return to or call us at (886) 2 2822-0750 during business hours. We will then email you a return authorization document with return instructions. Please do not return the product prior to these steps.
What is a return authorization document:
A return authorization (RA) document provided by us to you via email is a form that gives you instructions on where to ship the product to and gives a reference number. Always ship the product in a separate box keeping the product in new, unused and resalable condition. Once the RA has been issued we will accept the return within a 30 calendar day time frame.
We collect a 20% restocking fee.
If the return is due to our error we will email you a prepaid return shipping label. If the return is not due to our error the customer is responsible for the return shipping. If you would like, we can email you a return label and deduct the shipping amount from the credit.
Clearance items, custom products (this includes lighting units with a plug installation or anything that a color was specified) and items that have been used, do not have the original packaging, or are not resell-able for any reason are considered to be final sale and are non-refundable.
When and how will I be reimbursed?
Products properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (excluding shipping, handling and if there is a restock fee as listed above). Please keep in mind that credit card companies vary in the time they take to post credits.
Compay: 11290 No.33, Sec. 1, Zhiyuan 1St Road, Beitou District, Taipei City, Taiwan.
Warehouse: 24356 Sec. 2, Mingzhi Road., Taishan District., New Taipei City, Taiwan.
Working Time: Mon to Sat 09:00a.m.~20:00p.m.
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